1. Overview
At Skinflix, we take pride in our skincare products and want you to love every purchase! While we do not offer refunds, we provide an easy exchange policy to ensure you get the right product.
2. Exchange Eligibility
You can request an exchange within 7 days of receiving your order, provided:
✅ The item is unused, unopened, and in its original packaging.
✅ The request is made within 7 days of delivery.
✅ The product is not a part of our non-returnable list (e.g., hygiene-sensitive items).
📌 Note: Due to hygiene reasons, used or opened products cannot be exchanged.
3. How to Request an Exchange
1️⃣ Email us at [Your Support Email] with your order number and reason for exchange.
2️⃣ Wait for Approval – Our team will review your request within 24-48 hours.
3️⃣ Send the Product – Once approved, you’ll receive shipping instructions.
4️⃣ Receive Your Exchange – We’ll process your new product once we receive the original.
📦 Customers are responsible for return shipping costs unless the product is defective or incorrect.
4. Damaged or Incorrect Products
We ensure the highest quality, but if you receive a damaged, defective, or incorrect product, please:
📸 Take clear pictures of the product and packaging.
📩 Contact us within 24 hours of delivery at contact@skinflix.co.in or WhatsApp.
🔄 We’ll replace the item at no extra cost.
5. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be exchanged:
❌ Opened or used products
❌ Items without original packaging
❌ Gift cards or promotional items
6. Cancellations
🛑 Orders can be canceled within 12 hours of placement. Once shipped, cancellations are not possible.
7. Contact Us
For any queries, reach out to us at:
📩 Email: contact@skinflix.co.in
📍 Address: 454/UG-2 Bal Krishna Apartment, Shalimar Garden ext-1, Ghaziabad – 201005
